Insurance Immersion: Employee Interview Video Series Episode 4 - Kristen Svenson, Personal Lines Claims Manager

July 10, 2019


I'm back this week from the extra-long holiday weekend with the fourth episode in the Employee Interview Video Series!

This week's interview is with Kristen Svenson, a personal lines claims manager in our Ossipee Office. My fellow intern Remi and I recently got to spend a few hours with Kristen in Ossipee to learn all about claims. Kristen had so much information and so many interesting stories to share with us. Kristen is part of what I like to call the "Dynamic Duo" of Chalmers. The other part of the Duo is Denise Davis, a commercial lines claims manger who works in our Parsonsfield Office. Together, these two lovely ladies make up our in-house claims team - and from what I have gathered, they are great at what they do!

My favorite part of Kristen's interview was hearing about how she fell into the insurance industry (because as I've quickly learned, you're either born into it or you fall into it!). She was about a year out from graduating college when she went with a friend to his parents' house. She had never met them before that day, but she got to talking with his dad about how she was looking for a job. She explained that she didn't know exactly what she wanted to do, but she wanted a career in the area that offered benefits and would be good for her future. He simply responded by saying, "You're hired!" She accepted the job before she even knew what it was! She started the following Monday as an account manager, and the rest is history.

I hope you find Kristen's interview as interesting as I did. Enjoy!

P.S. There will be some new and different features in the upcoming employee interview videos, so stay tuned!

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