Chalmers Insurance is seeking a proactive and detail-oriented IT Support Specialist to help keep our technology running smoothly. Rooted in small-town values, we blend 168 years of experience with innovative solutions to support our team and clients with dependable technology. If you're passionate about problem-solving, enjoy working collaboratively, and thrive in a fast-paced environment, we want to hear from you!

As the IT Support Specialist, your responsibility is to support the Director of IT in maintaining and enhancing the organization’s technological infrastructure. You’ll play a key role in training, documentation, troubleshooting, and process improvement, working closely with departments and coworkers to ensure smooth day-to-day operations. This is a collaborative role focused on providing operational support, maintaining best practices, and contributing to long-term IT initiatives.

JOB DUTIES/ESSENTIAL FUNCTIONS:

1. Training & Education

• Support the Director of IT in onboarding new team members, including basic systems training and workflow guidance.
• Partner with department trainers to ensure smooth technology orientation.
• Assist with conducting team training sessions on new software and updates.
• Share technology tips and updates with the broader team.

2. Technical Support & Troubleshooting

• Coordinate with IT Managed Service Provider (MSP) on technical support and issues.
• Prioritize new and existing support requests, and assist in timely resolution or escalate to appropriate vendors and/or Director of IT as needed.
• Provide timely and user-friendly resolutions to support requests.

3. Workflow & Documentation

• Help maintain and update the organization's library of technology workflows and documentation.
• Work with departments to identify areas for workflow improvement and suggest enhancements.

4. Security and Compliance

• Contribute to the development of security documentation and compliance processes.
• Assist in the development, documentation, and periodic review of policies and procedures related to Information Security, Incident Response, Disaster Recovery and Business Continuity, under the direction of the Director of IT.

5. Hardware & Installations

• Support the installation and relocation of IT hardware across the organization.
• Maintain technology equipment inventories and coordinate repairs or replacements, in coordination with MSP.
• Ensure remote team members are equipped with the necessary hardware.

6. Project Assistance

• Contribute to IT projects by conducting research, testing new tools, and supporting implementations.
• Provide input on technology needs and suggest opportunities for improvements.

7. Systems Support

• Assist with system administration tasks for a number of 3rd party applications, as directed by the Director of IT.
• Support system testing and troubleshooting during deployments and updates.
• Intranet Support: Help manage and maintain the internal website and intranet under the guidance of the Director of IT.
• Phone System Support: Help manage the phone system, including basic setup, troubleshooting, and user training.

MINIMUM EXPERIENCE:

• 2–4 years of experience in IT support, help desk, or systems coordination roles, preferably in a mid-sized organization or agency setting.

EDUCATION:

• Associate’s Degree in Information Technology, Computer Science, or a related field required.
• Equivalent work experience and relevant certifications may be considered in place of formal education.

SKILLS/QUALIFICATIONS:

• Hands-on experience with basic hardware installation, troubleshooting, and maintenance(e.g., desktops, laptops, printers, networking devices).
• Familiarity with Windows and Microsoft 365 environments, including SharePoint.
• Experience with user onboarding and training, ideally involving software tools, workflow platforms, or intranet systems.
• Working knowledge of IT security best practicesand ability to support compliance documentation.
• Exposure to Incident Response, Disaster Recovery and Business Continuity planning(even in a support or documentation capacity).
• Experience assisting with or coordinating IT projects, including testing and deployment of software or systems.
• Basic understanding of phone systems (VoIP) is a plus.
• Strong documentation skills, with the ability to clearly write and maintain SOPs, training materials, and workflow guides.
• Customer service mindset with excellent communication and collaboration skills to support end users and IT leadership.

To apply, reach out to Jessica McPherson at careers@chalmersinsurancegroup.com.