A Day in the Life of an Agency Assistant at Chalmers Insurance
October 25, 2023 4 minute read

A job as an Agency Assistant (AA) at Chalmers is rooted in routine, yet every day brings something new. It begins in the morning quiet, as Nicole in Fryeburg describes, “I’m often the first one in, getting everything ready.” But as the day unfolds, it transforms into a buzz of activity. There’s a rhythm to it - a balance of expected tasks and unexpected interactions that make every day unique.

Every AA understands that the atmosphere in the office is determined by the interactions that occur there. Miranda, working in Bridgton, with years of experience, sees each conversation as an opportunity. “A warm smile or a quick chat can make someone’s day,” she shares. It’s a sentiment echoed by every AA. They are the frontlines of the client experience, the first voices heard, and the first faces seen.

Tasks vary, from managing calls and handling inquiries to ensuring that each client feels attended to with a personal touch. Xann, from the Ossipee office, explains, “We listen, we understand.” Every client is unique, and understanding that uniqueness is part of the job.

But it’s not just about the clients. The AA role is as much about supporting the team as it is about serving clients. Teamwork is in the DNA of every AA at Chalmers. “We pull together. Support is a staple here,” Xann adds. On busy days, this support is not just appreciated - it’s essential.

Growth is a constant theme, too. Every day is a learning experience, an opportunity to expand skills and knowledge. Michaela in Gorham speaks about her evolution, “I started with nerves, but every day was a step forward.” There’s a learning curve, but it’s softened by the supportive atmosphere and the collective experience of the team.

And then there’s the community aspect. Every AA is not just part of Chalmers but part of the larger community. Miranda shares, “We’re always involved in something in the community.” It’s an extension of the job - a bridge that connects the work done within the office walls to the world outside.

Paige in Cornish echoes this sentiment, “We’re about creating an environment where everyone feels welcomed and valued.” It’s a role that interweaves administrative tasks with personal interactions, every AA contributes to making both clients and colleagues feel valued and supported.

In essence, being an AA at Chalmers is about being part of something bigger. It’s a role that combines routine tasks with the unexpected, offering a dynamic work experience every day. The office is a space where professional meets personal, where tasks meet interactions, and where an individual role meets a collective effort.

We’re Hiring

If you’re seeking a role that promises not just a job but an experience, a career as an Agency Assistant at Chalmers might just be for you. We’re not just looking for employees; we’re looking for team members ready to contribute to our collective effort, both in service to our clients and in our ongoing engagement with the community.

We hope to hear from you soon!


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"Chalmers Insurance is staffed with local people. These are people I see at the grocery store and know by name. I place complete trust in these neighbors to look out for my best interests with Chalmers insurance products or services."
- Tim P.
"The customer service Chalmers provides is outstanding. Imagine calling an insurance agency and feeling better than before you called. I'll never switch."
- Melissa E.
"Your agency takes good care of us with your dedication, love, and care."
- Customer since 2007
"Chalmers Insurance has always had our backs. They are respectful and so pleasant to work with. We are so thankful for having them in our lives!"
- Angelo C.
"Chalmers is always so helpful and always accommodates our requests with professionalism and humor! "
- Robert H.
"The Chalmers Group was super friendly, energetic and somehow made me feel happy about purchasing insurance, something I thought I would never say in my life. They were kind, honest, and more than you could wish for while shopping for something as mundane as insurance. Six out of five stars. "
- Jordan P.
"Chalmers was excellent throughout the process. They improved our coverage and ultimately reduced our premium. My agent communicated where there were differences and prepared a nice comparison of coverage. I was happy to place our coverage with Chalmers. "
- Susan A.
"Chalmers was quick to help me with a problem; my agent was knowledgeable and super supportive. I appreciate the professionalism and sense of humor. Overall, it was a wonderful experience. "
- Jan H.
"Chalmers walked me through everything in detail. They were fast to respond, friendly and knowledgeable."
- Sean G.
"My Chalmers agent was very helpful, knowledgeable, and patient with the process. To sum it up, the only thing better than my Chalmers agent would be two of her. "
- Richard S.
"Chalmers made it super simple and I had coverage before my lunch break was over. I was very satisfied. "
- Geoffrey P.
"My Chalmers agent answered all of my questions, explained insurance jargon to me, and was polite and knowledgeable. "
- Jennifer T.
"I appreciate how friendly the Chalmers Group is when I talk to them. They always have a positive attitude. "
- Amanda H.
"Always available and always kind. Chalmers works to find solutions."
- Elaine C.
"I appreciate being able to talk to an actual person who is both knowledgeable and helpful."
- Duke M.
"Helpful, knowledgeable staff that truly cares and takes the time to make a personal connection!"
- Aaron C.
"My interactions with Chalmers have always been flawless: quick, informative, highly professional. Having my home insured with Chalmers makes me feel good!"
- Client since 2016