What Makes an Ideal Chalmers Client?
July 26, 2024 6 minute read

At Chalmers, we take immense pride in our 167-year legacy of providing personalized and comprehensive insurance solutions to individuals, families and businesses across Maine and New Hampshire. Our clients are at the heart of everything we do.

Here are some of the characteristics that our clients often have in common.

Community-Oriented

Chalmers clients are often deeply connected to their communities. They attend local events, support neighborhood businesses, or volunteer their time for local causes. It's truly heartwarming. They often believe in fostering strong, local relationships, and giving back to the places we call home.

Values Personalized Service

Chalmers clients really value the time and effort we put into understanding their specific needs. They notice and appreciate the personalized approach we bring to every interaction. From that very first conversation to their policy renewal, they love the tailored experience that makes them feel confident in their unique insurance coverage.

Seeks Comprehensive Coverage                                

Whether it’s personal or business, our clients understand the importance of having comprehensive coverage. They might need insurance for their home, car, business, or youth camp – and they trust us to provide the right solutions and explain where there might be coverage gaps. Chalmers clients are proactive about protecting the things that matter to them, and open to listening to our expertise about insurance coverage.

Embraces Clear and Open Communication

Our clients appreciate clear, honest, and timely communication. They ask lots of questions, want things explained, and appreciate learning about their options. They're not just looking for any insurance provider; they want a partner who makes navigating insurance straightforward and stress-free.

Loyal and Trustworthy

Many of our clients have been with us for years, even decades. We deeply value that trust. They believe in our expertise and feel secure with the coverage we provide. This mutual trust really helps us to serve them better and adapt to their changing insurance needs over time.

Positive and Collaborative

We love working with clients who bring a positive attitude and are eager to collaborate with us. It's a joy when they provide feedback or join in community events. Their positivity and cooperation make every interaction enjoyable and productive. Together, we can achieve great things and make sure our clients have the best possible insurance experience.

Here are some quotes from our valued clients:

"Chalmers Insurance Group knows how to run a business the right way. First, they hire highly qualified people. Second, there is no waiting for a response when you reach out to Chalmers. I know that someone will get back to me immediately when I have a question. I also like the fact that they are local and care about their customers."

“We like being able to talk to a real person who is part of our local community.”

"I have been with Chalmers for over 20 years. They provide the best customer service and always look out for my insurance needs."

"Everyone at Chalmers is professional and friendly. Customer service is outstanding, and I feel they have my best interests in mind when considering my insurance needs. They have helped ensure I have the best policies at the most reasonable prices."

"Chalmers Insurance Group stands out for their sincere policy explanations, straightforward communication, and caring staff, making everything easy to understand. I highly recommend them for the personalized service we've experienced."

“Chalmers is excellent at understanding clients' needs and securing the best insurance possible. I trust them to find the insurance I need, which is very different from just "selling" insurance. Chalmers stays in touch and is proactive in providing exceptional service.”

“The staff at Chalmers Insurance is responsive and always willing to solve problems for us. Their customer service is beyond excellent.”

“We appreciate the personalized attention!”

“It is the feeling of honest concern and 'non-corporate' communication that earned my business. A true family-based business is always a welcome choice. Kudos to you, your team, and management. Keep up the good work.”

“We are very satisfied with Chalmers. Having a local insurance company that cares about local people is what makes them special.”

At Chalmers Insurance Group, our clients are more than just policyholders; they are valued members of our community who share our commitment to trust, personalization, and community engagement. We invite you to become a part of the Chalmers family. Together, we can navigate the complexities of insurance and build a safer, more secure future.

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"Chalmers Insurance is staffed with local people. These are people I see at the grocery store and know by name. I place complete trust in these neighbors to look out for my best interests with Chalmers insurance products or services."
- Tim P.
"The customer service Chalmers provides is outstanding. Imagine calling an insurance agency and feeling better than before you called. I'll never switch."
- Melissa E.
"Your agency takes good care of us with your dedication, love, and care."
- Customer since 2007
"Chalmers Insurance has always had our backs. They are respectful and so pleasant to work with. We are so thankful for having them in our lives!"
- Angelo C.
"Chalmers is always so helpful and always accommodates our requests with professionalism and humor! "
- Robert H.
"The Chalmers Group was super friendly, energetic and somehow made me feel happy about purchasing insurance, something I thought I would never say in my life. They were kind, honest, and more than you could wish for while shopping for something as mundane as insurance. Six out of five stars. "
- Jordan P.
"Chalmers was excellent throughout the process. They improved our coverage and ultimately reduced our premium. My agent communicated where there were differences and prepared a nice comparison of coverage. I was happy to place our coverage with Chalmers. "
- Susan A.
"Chalmers was quick to help me with a problem; my agent was knowledgeable and super supportive. I appreciate the professionalism and sense of humor. Overall, it was a wonderful experience. "
- Jan H.
"Chalmers walked me through everything in detail. They were fast to respond, friendly and knowledgeable."
- Sean G.
"My Chalmers agent was very helpful, knowledgeable, and patient with the process. To sum it up, the only thing better than my Chalmers agent would be two of her. "
- Richard S.
"Chalmers made it super simple and I had coverage before my lunch break was over. I was very satisfied. "
- Geoffrey P.
"My Chalmers agent answered all of my questions, explained insurance jargon to me, and was polite and knowledgeable. "
- Jennifer T.
"I appreciate how friendly the Chalmers Group is when I talk to them. They always have a positive attitude. "
- Amanda H.
"Always available and always kind. Chalmers works to find solutions."
- Elaine C.
"I appreciate being able to talk to an actual person who is both knowledgeable and helpful."
- Duke M.
"Helpful, knowledgeable staff that truly cares and takes the time to make a personal connection!"
- Aaron C.
"My interactions with Chalmers have always been flawless: quick, informative, highly professional. Having my home insured with Chalmers makes me feel good!"
- Client since 2016