Chalmers Insurance Group is a trusted, family-owned insurance agency rooted in the Maine and New Hampshire communities we serve. With 168 years of experience, we blend small-town values with innovative solutions to deliver personalized insurance care.
Our long-standing commitment to exceptional service and community involvement has helped us build lasting relationships with our clients. As a values-driven company, we treat every team member like family and take pride in fostering a supportive, collaborative workplace where you can grow and thrive.
About the Role
We’re seeking a dynamic Agency Assistant to be the friendly face and voice of our agency. This role is perfect for someone who enjoys working with people, staying organized, and supporting a productive team. You’ll help ensure that our office runs smoothly while providing outstanding customer service to every client who calls or walks through our doors.
Key Responsibilities
- Greet clients warmly and manage incoming calls.
- Be the first point of contact for walk-in customers and direct them to the appropriate person or department.
- Process and distribute all incoming mail and faxes; manage outgoing mail.
- Maintain and order office supplies to keep the workplace running efficiently.
- Process and post all bank deposits accurately.
- Handle direct notices of cancellations and reinstatements.
- Maintain a welcoming, professional, and organized office space.
- Coordinate daily administrative tasks to support agency operations.
- Ensure reliable attendance and a dependable presence in the office.
What We’re Looking For
- A genuine desire to serve and care for others.
- Strong interpersonal, written, and verbal communication skills.
- Excellent organizational and time-management abilities.
- Flexibility to adapt to the needs of the team and clients.
- Professional, dependable, and friendly demeanor.
- Proficiency in Microsoft Office (Word & Outlook); experience with AMS 360 is a plus.
- High School Diploma or equivalent required.
Why You’ll Love Working at Chalmers
- Family-owned and values-driven: You’re not just an employee — you’re family.
- Modern technology: We leverage top-tier tools to support efficiency and collaboration.
- Work-life balance: Enjoy a sustainable pace and supportive environment.
- Professional growth: Access to leadership development and career advancement opportunities.
- Community focus: Participate in paid volunteerism and give back to local causes.
Comprehensive benefits package, including:
- 401(k) with company matching
- Paid time off
- Employee assistance program
- Competitive pay
To Apply: Email Jessica at careers@chalmersinsurancegroup.com.